James Douglas Crowned Gold Winner at The British Property Awards 2026–2027
James Douglas, Cardiff has been awarded the prestigious Gold Award for Estate Agent in Cardiff (Central) at The British Property Awards 2026–2027.
The award follows an extensive judging period where the James Douglas team performed outstandingly across a broad range of customer service evaluations. Following this local achievement, James Douglas has also been shortlisted for a series of national awards to be announced later this year.
The British Property Awards assess agents across the UK, giving firms a benchmark to measure their service levels against local, regional, and national competitors. Agents who demonstrate exceptional commitment to customer satisfaction are recognised with this accolade to highlight their attributes to the local marketplace.
Douglas Haig, Managing Director at James Douglas, commented:
“We are absolutely thrilled to bring home the Gold Award for Cardiff (Central). Exceptional customer service is at the heart of everything we do, so to have our team’s dedication independently validated through such a rigorous process is a huge honour.
This award belongs entirely to our brilliant team on Albany Road, who work tirelessly to guide our clients through every step of their property journey. We remain committed to setting the highest standards for estate agency in Cardiff, and we look forward to representing our city on the national stage later this year.”
Unlike many industry awards, The British Property Awards do not charge agents to enter, ensuring maximum participation by evaluating over 90% of eligible local agencies. Each agent is mystery shopped against 25 detailed criteria across different scenarios and timeframes to ensure a completely fair and balanced assessment.
Robert McLean, Director of The British Property Awards, said:
“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
About James Douglas
James Douglas is a trusted estate and letting agency serving property buyers, sellers, landlords, and tenants across Cardiff and South Wales. For valuation enquiries or property advice from the award-winning Cardiff (Central) team, visit www.james-douglas.co.uk or contact the branch at 1 St. Martin‘s Row, Albany Road, Cardiff CF24 3RP (Tel: 02920 456 444)
