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Letting – James Douglas Sales & Lettings
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Letting

We have over 10 years’ experience providing reliable and cost effective landlord services, this includes our tenant find only service.

What sets us aside from other estate agents is we are ethically motivated, and have dedicated, dynamic and experienced staff. We operate to a strict code of ethics and have service level agreements in place. Our Managing Director, Douglas Haig is Vice Chairman of the Residential Landlords Association and campaigns for landlords’ interests at forums through Wales.

Managed Service

For our property management service, we carry out all of what the tenant find service offers but we will then prepare the inventory (typically around 80 pages) and ensure the property is ready to move into and up to the legally required standards.

We will ensure the tenants are fully aware of all the facilities in the property and we will collect and transfer rents. If the tenants are late with their rent, we will chase the payment and if necessary serve the relevant notices (Section 21 and Section 8) to begin eviction proceedings if they continue to not pay the rent, or are causing anti-social behaviour. We will attend court with you in the unlikely event the tenants do need to be evicted.

We will deal with any queries with the tenants during the tenancy and carry out 3 monthly property inspections insuring the property is not failing on any of the HHSRS standards and that the tenants are keeping the property in good condition. If they are not keeping it good condition, we will take relevant action including more regular visits and notices of breach of tenancy.

We will take all calls for maintenance and liaise with your appointed contractors or our contractors, whatever you prefer. We will handle quality of finishing of work and payment to contractor on completion from the rent.

We provide a 24 hour emergency line if the tenant requires urgent attention for whatever reason including if a tenant is locked out at 3 o’clock in the morning

At the end of the tenancy we will carry out a pre-checkout inspection and advise the tenant what they need to do to return it to condition of the original inventory minus fair wear and tear as designated in the ARLA guidance.

At the end of the tenancy we will carry out a check-out inspection, prepare the report, compare to the original inventory, work out costs of repair, compare to appropriate wear and tear and then take account of dilapidation on the items in question. We will then submit this to the deposit scheme to claim that cost and reclaim from the deposit and release the rest to the tenant. If the amount is disputed we will make the case to the alternative dispute resolution service (ADR) or court, depending on what the tenant has opted for. If the amount required is greater than the deposit, we will prepare a case for court if necessary. Court fees are in addition to our management. We will then prepare the property ready for re-let and the cycle begins again.

What Is included in our tenant find only service?

We start by visiting the properties to take photos, get the full details and descriptions to enable marketing of the properties on various portals including Rightmove and Zoopla as well as our own website and office.

We take the time to find out what kind of tenants you are looking for, and also give advice based on our experience and knowledge of the area.

We take all enquiries and carry out accompanied viewings and not just the s office hours we are open until 6.30pm Monday to Thursday and 9am to 5pm on both Friday and Saturday so we are able to cater for people with busy lifes!

Once we find right kind of tenants we can negotiate on your behalf and then carry out full referencing checks. This is quite a detailed process and includes getting references from employers, landlords and carrying out credit checks.

Once the referencing is complete and passed, we draw up the contracts, sign with the tenants, and then register the deposit in your preferred deposit protection scheme (TDS, DPS, MyDeposits or DepositGuard).

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