James Douglas takes all feedback very seriously, and appreciates the time that people take to send it to us, especially if it is a complaint. We would rather hear from people to receive the feedback if you feel that we have not performed to the standard that we would wish to than never being given the chance to improve ourselves. If you have a complaint then please get in touch with us and we will do everything we can to address your issue.
Complaints email: firstname.lastname@example.org
However if you feel that we cannot address your issue appropriately, we follow the guidance of the lettings Kite Mark, NALS and the lettings professional body ARLA and have a thorough complaints procedure in place which can be read here.