Meet The Team

Olly, our Head of Lettings, oversees both James Douglas and My Student Living brands, assisting tenants and landlords with all rental queries in Wales. He identifies market trends and swiftly communicates them, ensuring excellent service for both parties. Specializing in rental valuations, including complex setups and commercial builds, Olly also enjoys family time, long dog walks, and exploring new restaurants.

Bernie, our Head of Sales, brings over 16 years of experience in the property industry, covering property management, corporate, lettings, and sales. Fully qualified with ARLA/Propertymark and Rent Smart Wales, she manages both Nuttall Parker and James Douglas Sales teams, ensuring top-quality property listings at optimal prices. Outside of work, Bernie loves exploring new countries and cities, walking her Cockapoo ‘Pickle,’ gardening, and spending time with family.

Matthew, our Senior Sales Negotiator at the Pontypridd branch, has been in estate agency since 2016, gaining experience with both independent and corporate firms in the Pontyclun/Pontypridd areas. He handles property valuations, photography, viewings, sales negotiation, and progression with James Douglas. Outside of work, Matthew is a passionate Liverpool FC fan but is happy to assist Manchester United supporters as well. He also enjoys spending time with his 8-year-old daughter.

Tony is our Sales Negotiator and has joined Nuttall Parker in 2015 after a successful career in the printing and advertising industry. Nuttall Parker was acquired by James Douglas and The Seraph Group in 2020. Tony is always out and about busy accompanying viewings and liaising with vendors and buyers. He is constantly enthusiastic and his focus on customer service has developed excellent relationships with clients. On weekends off Tony can be found on one of the mountain bike trails in South Wales

Dave is our Sales Valuer and Lister, who joined Nuttall Parker in 2020 which was acquired by The Seraph Group later that year. Dave's drive and ambition for sales translates perfectly to our clients, when he visits properties for valuations and take-ons. He prepares all the floor-plans and professional photography so our properties are portrayed in the best possible light. Dave's background is a mixture of corporate, independent, sales and lettings and is a key player in the team.

With nearly four years in the property industry, Sophie has spent three of them in the corporate sector, mastering the art of winning instructions and delivering top-tier customer service across Cardiff and Caerphilly. Next on her list? Earning her Rent Smart Wales qualification. Outside of work, Sophie keeps things lively—whether she’s dancing, practicing yoga, or indulging in her love for baking. Fun fact: She danced competitively throughout her childhood, so she’s no stranger to a bit of friendly competition—on the dance floor or in sales!

Kelsey is our Lettings Valuer at the Pontypridd office, covering Rhondda Cynon Taff and the South Wales Valley. Since 2018, she has used her expertise to help landlords achieve optimal rental yields and find the best tenants. As a landlord herself, Kelsey understands the market’s complexities and applies her experience in sales, lettings, and property management to her role. Qualified with Rent Smart Wales and Safeagent, Kelsey is dedicated to her profession. Outside of work, she enjoys investing in property renovations and spending time with her son.

Meet Adam Severn, our enthusiastic Lettings Negotiator in Newport. With 18 months in estate agency and a sales background from West Wales Pembrokeshire, Adam expertly guides landlords and tenants through their tenancy journey. He studied at UWE and gained leadership experience as a restaurant supervisor before moving into real estate. A Chelsea FC fan and regular at Wales games, Adam enjoys football, rugby, tennis, golf, and staying active at the gym. He also loves socializing at the pub.

Charmaine joined the team as our Sales Progressor, wanting to get back into a career following raising two children. She has an empathetic understanding towards our clients when going through the purchase and selling of a home. Charmaine’s part time role allows her to spend quality time with her two young children and take them on a number of activities in an effort to tire them out! What you probably didn't know about Charamine is that she lives on a farm, fully embracing rural life. She is also a qualified beauty therapist!

Hannah, our Lettings Negotiator, brings over a year of industry experience, with a background in private student accommodation. Her excellent client care and communication skills are backed by a Business Administration Level 2 and Rent Smart Wales Agent License. Passionate about lettings and aspiring to branch into sales, Hannah enjoys staying active with country walks with her boyfriend and their dog, traveling with friends and family, and exploring new restaurants.

Jack may be new to the property world with just under a year of experience, but his previous four years behind the bar have sharpened his people skills and ability to handle any situation with ease. Before making the switch to property, Jack studied adventure filmmaking at Carmarthen University, a passion that still influences his love for storytelling—and yes, he’s a massive film nerd! Outside of work, you’ll find him skiing and surfing, and in case you're wondering, he’s gone 100mph on the slopes!

With five years in the property industry, Sirin has done it all—from lettings negotiation to managing student properties like a pro. Now, as a Senior Lettings Administrator, she keeps everything running smoothly behind the scenes. Armed with a bachelor’s degree in health and social care, she brings a unique perspective to property management. Outside of work, she’s always on the move—hunting down the best coffee spots, exploring new restaurants, and getting her steps in on long walks. Fun fact: Sirin speaks three different languages!