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Tenants Guide To Fees – Pontypridd Office

We have produced this guide to inform tenants of the procedures and requirements relating to a typical tenancy. It is important that you read it carefully so as not to delay the securing of a property.

Please note that the charges listed below are the MAXIMUM fees that will be applied depending on your circumstances and the number of tenants. We aim to be as transparent as possible when disclosing our services, procedures, and fees. Whilst every care is taken, changes such as seasonal promotions, do occur so contact your lettings branch directly for an accurate assessment of your rental needs.


When a suitable property has been found, ALL persons aged eighteen or over are required to complete an application form and will be named on the Tenancy agreement. We will take up references on behalf of our client, your landlord, which will include a credit check, and employer’s reference, an accounts reference if applicable and a previous or current landlord reference. A payment to indicate your commitment is required when you submit your application and is held against fees and expenses incurred if you withdraw from the property. If your application is successful, this payment will be deducted from the total payment required to move into the property. Our agency fee is non- refundable should your application be unsuccessful or withdrawn in certain circumstances, the details of which are set out in the Heads of Terms receipt. Please note that this payment in advance does NOT constitute a tenancy or offer of a tenancy but is proof of your intention to proceed.


Before any tenancy begins, you will sign a Tenancy Agreement setting out the landlords and tenants obligations. Once the Tenancy agreement has been executed by you and the landlord it is binding.


Before your tenancy commences, you will be required to pay a security deposit which will be a minimum of one month’s rent plus £50. This deposit is held by us as stakeholders or passed to your landlord once proof of a protection certificate has been produced.

The security deposit is held against any damages or expenses arising during your tenancy and will not be released until after you vacate the property, all rent has been paid up to date and we have written confirmation of any costs for damages from both parties. No interest on the deposit is payable to either party.


When you pay a security deposit your landlord or agent must protect it using a Government authorised Tenancy Deposit Scheme. This is to ensure you get all or part of your deposit back when you are entitled to it and any disputes will be easy to resolve. Within 30 days of paying your deposit your landlord or agent is required to give you details of how your deposit is protected. This includes the contact details of the tenancy deposit scheme and what to do if there is a dispute at the end of the tenancy.


Once all references have been received and approved, a date will be agreed to sign the contract and to collect keys from the office.

The Initial Money consists of:

  • First month’s rent in advance
  • Security Deposit – one month’s rent plus £50 (unless stated otherwise)
  • Administration fees
  • Room in shared house – £84.00 incl VAT
  • Properties up to £400.00pcm £204.00 incl VAT
  • Properties above £400.00 pcm – £240 incl VAT
  • All houses in multiple occupancy (HMO) – £84.00 per person incl VAT

Other Charges:

  • Replacement tenancy agreement – 60% of rental Amount
  • Extension agreements – £150

Optional extras if agreed:

Express move in within 3 days – £60

Pet Deposit – (Added to deposit) – £50

All payments include VAT.

The initial money will be detailed in the Heads of Terms receipt and must be paid by debit card, bankers draft or cash. If you use a credit card there will be a 2% additional charge to cover the cost.


An Inventory and Schedule of Condition of the property, its contents, furniture, fittings, and effects will normally have been prepared. This will be checked and agreed with you at the commencement of your tenancy. It is important that you take care in agreeing to the Inventory and Schedule of condition at this stage as it will form the basis for any claim for damages, by your landlord, at the end of the tenancy. At the end of the tenancy the Inventory and Schedule of Condition will be checked again. In your own interests we strongly recommend that you are present at the check-in and check-out.


All rent is payable in advance by standing order. Should you experience any financial problems during the course of the tenancy it is essential that you contact us immediately.


You should be aware that the responsibility for the property rests with the tenant during any tenancy. It is particularly important that any gas or electrical problems are reported immediately and the property is fully secured when you leave it unattended at any time. During the winter months, necessary steps must be taken to prevent the freezing of the water and heating systems. In leasehold properties, nly flats and maisonettes, the tenant will be bound by the rules and regulations affecting all residents within the block, contained in the lease.


Our obligations will vary depending on which of the following services we provide for your landlord:

  • Let only service – 60% (incl of VAT) of first month’s rent
  • Let and manage the property – 12% (incl VAT)

You will be advised which of the above applies prior to your tenancy commencing but should you need further details regarding a specific property, please contact your local branch.