During the Tenancy
For our property management service, we carry out all of what the tenant find service offers as well as preparing the inventory (typically around 80 pages). We also see that the property is ready to move into and up to the legally required standards. We will ensure the tenants are fully aware of all the facilities in the property and we will collect and transfer rents. If the tenants are late with their rent, we will chase the payment and if necessary serve the relevant notices to begin eviction proceedings.
We also deal with any queries with the tenants during the tenancy and carry out property inspections to check on the condition and for any potential breaches of tenancy. If they are not keeping it good condition, we will take relevant action including more regular visits and notices of breach of tenancy.
In addition, we will take all calls for maintenance and liaise with your appointed contractors or our contractors, whatever you prefer. We will check that tenants are satisfied with the repair and process the payment to the contractor on completion from the rent.
We provide a 24-hour emergency line if an issue requires urgent attention.
End of Tenancy
Towards the end of the tenancy, we will carry out a pre-checkout inspection and advise the tenant what they need to do to return your property to the condition of the original inventory, minus fair wear and tear as designated in Propertymark and TDS /DPS guidance.
At the end of the tenancy, we will carry out a final check-out inspection, prepare the report, compare to the original inventory, work out costs of repair, compare to appropriate wear and tear and then take account of dilapidation on the items in question.
We will then submit this to the deposit scheme to claim that cost and reclaim from the deposit and release the rest to the tenant.
If the amount is disputed we will make the case to the alternative dispute resolution service (ADR) or court, depending on what the tenant has opted for.
We will then prepare the property ready for re-let and the cycle begins again.
What sets us aside from other estate agents is we are ethically motivated and have dedicated, dynamic and experienced staff. We operate to a strict code of ethics and have service level agreements in place.
Our Managing Director, Douglas Haig is Vice Chairman of the National Residential Landlords Association and campaigns for landlords’ interests at forums through Wales.